FAQ

Will you hold my event date?

We can reserve your event date on our calendar upon receipt of your signed event agreement and deposit of 25% of the estimated amount. Let’s get your date locked in.

What is the payment schedule?

The event fee of 25% is due at the time of the signed agreement. A second deposit of 50% of the estimated amount is due 60 days prior to the event date. The final payment is due 10 days prior to the event date after the final guest count is provided.

Can we change our guest count?

Yes, absolutely. You should expect a 20% - 30% decline upon receiving your RSVPs. Ten days prior to your event, your final guest count is to be confirmed. The final guarantee is the guest count number that the venue's banquet and culinary teams will use for their preparation for your event.

What is the cancellation / refund policy?

We genuinely empathize with your need to cancel. It is important to understand that our commitment to hosting events involves reserving specific dates well in advance. Consequently, we regret to inform you that refunds cannot be accommodated, as these payments are both non-refundable and non-transferable. Should you decide to cancel within 45 days of your scheduled event, we are obligated to charge the full estimated amount that was determined at the time of the agreement.

What is the schedule of events between the time of booking and our event date?

We are committed to providing you with a comprehensive, step-by-step schedule to ensure the successful preparation of your upcoming event. Our approach is built on transparency, attention to detail, and effective communication. Please expect a minimum of three scheduled meetings to keep you updated on the progress:

1st Meeting – Approximately six months prior to your event: During this initial meeting, our primary focus is to understand your vision and assess your timeline. We want to ensure that you are on track and identify areas where you may need additional support. We are here to assist you every step of the way.

2nd Meeting – Approximately six weeks prior to your event: This meeting will discuss the finer details of your event. We recommend allocating up to two hours for this session to thoroughly review all aspects and to provide your vendor team with the most comprehensive overview of your event as possible. 

3rd Meeting – Ten days prior to your event: As we approach the final days, this meeting is crucial for wrapping up any remaining questions and ensuring all vendor arrangements are locked in. Please be prepared to share your final guest count during this meeting, and let us know if you require assistance with any outstanding items.

Throughout this process, we will be communicating regularly via email to disseminate the most up-to-date information to all vendors. We are also available daily to support you, whether through email, phone calls, or text messages.

We eagerly anticipate working closely with you in the coming months and are excited about the opportunity to make your event a successful and memorable one.